NEW DELHI: Balvinder Kumar, IAS, who recently took
over as vice-chairman of Delhi Development Authority, was at apex of
Noida Authority during the land acquisition row. He spoke to Suhas
Munshi on priorities.
How is your new assignment different from the one at Noida and what are your priorities?
Some problems are the same, like the issue of addressing public
grievances. Because of the nature of the organizations, there’s a huge
public grievance, and in both cases a system to redress these grievances
is missing. Perhaps our environment has so far not been conducive to
hearing out complaints against our departments. One other complaint that
I’ve heard being made in both offices is that of updating of accounts.
In Noida as well as in Delhi, people complain of inordinate delays
because their information isn’t readily available in the departments. In
DDA I’ve found there are 3500 applications of people wishing to change
their properties from leasehold to freehold pending. Were our accounts
properly compiled and updated, this should’ve been a job of 10-12 days.
Thirdly farmers in both states have complained of not getting the market
price for their lands and so in some cases our projects are getting
delayed because of the disagreements arising from this. We’re trying to
reach out to them to resolve these issues as well. Therefore, my
priorities lie in making the necessary structural and functional changes
to meet people’s ever-growing expectations. One major difference
between the two organisations is the scope and size of the projects. The
quantum of work is much bigger at DDA.
Inordinate delays and poor quality work have been giving DDA a bad
name. What do you think is fundamentally wrong with the organization ?
Is it work culture?
DDA missed deadlines of delivery in the past due to a variety of
reasons – be it the contractors’ failure, non-availability of land for
providing critical infrastructure like trunk sewer lines or laying of
roads. On the other hand, DDA housing has been valued essentially for
its price competitiveness which meets the requirements of ordinary
citizens, who cannot afford private housing. As far as quality of
construction is concerned, DDA does have third party quality inspection.
We have a penalty clause in our contracts to punish the contractors who
delay projects and these penalty clauses have been invoked by us time
to time. But I’d also admit that the cause of delays lies within the
authority too.
Will housing remain one of the core areas of DDA’s functioning and
how will the organization deal with the changing realities of the
housing market?
Along with housing, our priority is also to build supporting
infrastructure – these two are our biggest priorities. Most of our
projects were conceived long ago. We had designed our houses according
to the standards of those times, but now seeing the sort of designs that
private builders have brought in, it seems that we’ve not kept pace
with them. I think we must update our designing and architecture of the
constructions , and we will do it.
Even the infrastructure projects have been suffering because of
delays. The Sarita Vihar underpass has been in the making for ages and
the roads there are in a terrible condition. People feel frustrated.
The Sarita Vihar project was delayed primarily because several key
public services passing through the area had to be shifted and also
because we got the required clearance from the railway ministry quite
late. We are focused on the project and are hopeful of completing it by
August 2014.
Why is the master plan review process taking so long? When do you
think the new master plan will be out? Don’t you think this defeats the
very objective of planned growth?
We are reviewing Master Plan 2021 since 2007 and have been working to
bring it up to the satisfaction of most of the stakeholders. The
drafting and fina lising of the master plan involves public consultation
which is a process that takes time. Lately, we’ve also been involved in
the process of adding two more chapters to the MPD, on environment and
transportation, besides a chapter on land pooling. The whole process of
finalizing MPD should take about three to four months for completion.
The land pooling policy was a part of the last master plan and we are
still spelling it out. Some real estate experts feel it could have been
more transparent, for example, on valuation of land and the
environmental or infrastructural impact of pooling on neighbourhood
areas.
So far we have been involved in formulating the policy and detailed
guidelines for implementing it. Now we will properly concentrate on the
drafting of the policy. At the time of drafting the policy, we’ll take
care to ensure maximum transparency and frame a policy that is citizen
and, importantly, farmer centric.
Some experts are warning against DDA’s move to allow expansion by
increasing the permissible FAR, warning it will put pressure on existing
infrastructure, including roads.
The extra FAR will only add 20% to 25% occupancy in the hotels that
already have a good infrastructure. We have been careful enough in
allowing extra FAR without relaxing parking norms. I don’t think this is
going to have any impact on either the existing resources or the
environment. Besides, the tourism sector is important for the Indian
economy. So the issue of shortage of rooms in the capital is a question
that needs to be addressed immediately.
A huge tent mafia has occupied wedding venues across Delhi in
collusion with DDA staff and all efforts to break the nexus have failed.
We are getting many complaints about perpetual unavailability of
marriage venues. What do you propose to do about it?
From parking to booking tents, we will carry out our process online
for a fair and transparent system. For this reason, I think we have
mitigated chances of corruption and of collusion between any party and
DDA officials. If however some agency is found to have permanently
booked the venues, we take necessary steps to act against them as well.
DDA had announced monitoring of land encroachment through real-time
mapping but what steps is it taking to remove existing encroachments on
4780 acres of its land?
I confess that a large chunk of land has been encroached upon in
Delhi and it’s one of the more serious problems we’re facing. According
to our information, there are encroachments on about 1500 acres. These
are of two kinds – one where people started settling down and slowly
communities flourished over a decade or more, which is trickier to deal
with, and temporary encroachments by people constructing jhuggis. To
deal with the latter we have an enforcement cell. We are also working to
video-graphing our area to check encroachments in real-time with help
of GSDL (Geospatial Data Limited) to get real-time information about
encroachments on our land by superimposing high-resolution satellite
images on our khasra maps.
There have been complaints that DDA’s sports complexes are often in
the grip of private interests who dictate terms to the users. Will you
do anything about it?
Our job is to maintain the complexes and appoint coaches. We try to
run the complexes without bias and for general public use. There have
been some concerns voiced over the appointment of coaches being opaque
to the public which we are going to address shortly. A committee was
recently constituted to frame guidelines for the appointment of coaches.
We are going to take a look at this and appoint coaches only according
to the revised guidelines. We will ensure that from now on these
recruitments, along with the general functioning of the complexes, is
done in a transparent manner.
How do you think the public interface with officials can be improved?
Our public mechanisms will improve only when we have transparent,
computerised systems in place. I’m trying to make a difference by
computerising the process of changing properties from leasehold to
freehold. As soon as we get our accounts reconciled and computerised ,
which should happen shortly, we will be able to process the lease-hold
to free-hold applications within 15 days, which as of now happens in 45
days. Our focus will be to reduce the interface between public and DDA
and to bring process online.
Is there going to be a regular focus on commercial centres and
marketplaces developed by DDA? As of now, many have gone to seed with
encroachments , fire hazards and occupied parkings.
It is true that marketplaces and local convenience stores have been
allotted by DDA. But these areas have been transferred to municipal
corporations who charge them property tax and parking tax but don’t
maintain these commercial centres saying that they belong to DDA. I have
had meetings with representatives of various market associations to
understand their issues and am trying to meet senior officials from the
three corporations to find solutions.
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